Service Standards

All of our service agreements are bespoke to meet your requirements - all businesses are different and we recognise that. The undertakings outlined below are not what we aspire to - they are what we already achieve on behalf of our valued clients. As such, this is the level of service you can expect to receive from Pi-Property Insurance as a matter of course:

• Quotes within 24 hours
• Initial Policy Documentation and Policy discs - delivered to you within 3 working days
• All telephone enquiries - dealt with that same day
• All subsequent documentation - delivered to you within 48 hours
• Pre renewal visit - at least 8 weeks before renewal