01789 761 660

Service Standards

All of our service agreements are bespoke to meet your requirements - all businesses are different and we recognise that. The undertakings outlined below are not what we aspire to - they are what we already achieve on behalf of our valued clients. As such, this is the level of service you can expect to receive from Pi-Property Insurance as a matter of course:

  • Quotes within 24 hours
  • Initial Policy Documentation and Policy discs - delivered to you within 3 working days
  • All telephone enquiries - dealt with that same day
  • All subsequent documentation - delivered to you within 48 hours
  • Pre renewal visit - at least 8 weeks before renewal

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Our offices are open Monday to Friday 9am to 5pm (UK time). We will call you during this time

Latest News

Business interruption insurance and the FCA test case: FAQs

The Supreme Court's judgment concludes a complex legal test case brought by the Financial Conduct Authority (FCA) in 2020, in which the FCA sought urgent clarification on key issues of contract uncertainty in some in ...

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Awards and Credentials

'Insurance Broker of the Year' - UK Broker Awards

 

Wow! 2016 has seen us not only win 'Chartered Broker of the Year' for the third consecutive year, but we have also been named 'Insurance Broker of the Year'.

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Claims

Our knowledge and expertise in settling property insurance claims is second to none.

We believe it’s important to help our clients when they are at their most vulnerable - and aim to exceed your expectations when it comes to our claims service.

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