Property Manager Insurance

Property Manager Insurance is a specific insurance policy that covers customers who manage properties on behalf of their landlord clients. A property manager requires insurance products to be tailored to their requirements. Off the shelf products can sometimes be unsuitable and the property managers may not be aware of the covers lacking within their existing contracts. Why not consider a comparison of cover with Pi-Property Insurance, this is something that we can highlight and help you with. 

What are the benefits of using a specialist property insurance broker?

There are many benefits of using a specialist property broker and we would always recommend using a specialist for all property owners insurance. We have an extensive knowledge of the property sector and regularly keep abreast of changes in legislation which might affect our clients.

We are a chartered broker which means we have a professional standard to uphold and sit on various property panels including RICS. The insurers respect our model so much that they have provided us with Delegated Authority on underwriting and claims meaning we can provide quotations in a much faster way and deal with your insurances without always having to await a response from the insurer.  This also means that we have a bespoke policy wording which is market leading and provides essential covers that are not readily offered elsewhere. 

Key Features

Our policy wording looks at the “bigger picture” and helps property owners understand from the outset of what the “true” cost of the insurance is. The true annual cost of a property insurance policy is as follows:

“True” annual Insurance Premium = Annual premium + the cost of uninsured losses + the aggregate of all policy excess deductions + the cost of adhering to policy terms and conditions.

Our policy wording is constantly reviewed and adapted to ensure we remain market leaders in this sector by offering one of the widest covers available.


  • Market leading policy wording – with exclusive cover enhancements
  • Cover wider than the standard ‘All Risks’ cover*
  • Nil Excess for all claims* - Other than £1000 for subsidence and £250 for malicious damage by tenants**
  • Property Owners Liability cover – £10million
  • Loss of rental income - 36 Months’ Rent Cover (but can be increased)
  • Full ‘All Risks’ cover available on vacant properties*
  • Less onerous inspection requirements for vacant properties 
  • 35% Inflation protection (day one basis)
  • Underwritten by S&P rating A and Above

Service Guarantees

  • Quotes guaranteed within 24 hours
  • Renewals process commences 8 weeks prior to renewal date
  • 24 hour access to your insurance portfolio details via our dedicated online system


  • Dedicated claims handling team with delegated authority, keeping you free to concentrate on your clients
  • Claims under £5,000 settled within 24hours of final invoice
  • 24 hour emergency helpline
  • Online claims notification
  • For large losses: full broker service, including appointment of Loss Adjuster

*Subject to underwriting criteria **With certain insurers


We keep these to a minimum, in fact our bespoke enhanced policy wording provides one of the widest policy wordings in the market.  Occasionally, insurers will require additional terms (for example flat roof or long term unoccupied properties) but rest assured that we will always challenge unreasonable requests and work with you and the underwriters in all cases.


What if one property under the block suffers a bad claim, will affect the rest?

Not necessarily. We can isolate the “problem” property and apply any necessary rate increases just to that property, leaving the remaining properties unaltered.


Why should insurance be high on the list of priorities for any Pension property risk?

We feel the insurance contracts protecting the pension portfolio (buildings insurance) is key to supporting the growth of the investment and potentially assisting tenants in the event of a claim.  Sometimes this can be overlooked and we have seen many policies with cover that is simply not adequate.  Liability limits on existing insurance contracts can sometimes be far too low and the insured can sometimes not understand how the lower limits could affect them.  If not covered correctly, one bad claim could potentially wipe out an investment.  Our advice is to speak to the experts, Pi Property Insurance.


Can Pi-Property cover annual rental income and for how long?

Yes!  Pi-Property covers Loss of Rent up to 36 months as standard. For commercial properties this is based on the annual rental income received by the landlord. For residential properties this is up to 33.3% of the building sum insured which is automatically included within the policy wording.

We are happy to discuss the factors you should take in to account when arriving at an adequate indemnity period. This includes the estimated time to rebuild the property (allowing for demolition, site clearance, planning and fitting out) ready for occupation again.

It is essential that your policy cover for loss of rent does not stop at the time the property rebuild is complete (some policies on a “material damage” basis will only cover you for loss of rent up until this point).

Our policy wording will continue cover for loss of rent beyond the repair stage and allow for any period of ongoing un-occupancy whilst you find a new tenant. If you have to offer incentives to attract a new tenant, including rental holidays or reduced rent levels, our policy will cover the shortfall in rent right up until rent levels have been restored or the indemnity period expires; whichever comes first. In addition to rental income, consideration should also be given to service charges too.


Can Pi-Property cover unoccupied properties?

Yes!  Pi-Property would not automatically restrict or refuse cover for any unoccupied property but rather gain an understanding of the property, e.g. how long has it been vacant, what are the intentions for the property, what security measures are in place etc.

We are able to offer more flexible terms for inspections of vacant properties giving up to 45 days between inspections, as opposed to our competitors which could be as little as every 7 days which can be rather inconvenient, costly and impractical. In extreme cases, insurers may restrict cover and/or increase the excess but before we get to that stage we will negotiate with the insurers on your behalf to gain the most satisfactory terms for all parties. 


Can Pi-Property cover me for buildings insurance if the building I am looking to insure is listed?

Yes!  We just need to take a note of the building construction, what level of grading has been applied and understand any non-standard elements (such as a thatched roof).

Insuring a listed building requires care and attention, most importantly by utilising the services and advice of a professional valuer specialising in reinstatement cost assessments for listed properties. The declared value must make allowance for the method of construction, unusual features and craftsmanship required to repair or rebuild a listed property. Our cover includes additional clauses to make allowances for unique issues that may arise in the event of damage, such as archaeological finds and local authority intervention if overseeing repairs.

As with all property insurance, the declared value for buildings must represent the cost of reinstatement and NOT market value.


How soon can I get my documents?

We operate through a delegated authority from the insurers and have an online system which produces a certificate per property. As soon as cover has been confirmed we are able to forward a copy of your certificate and policy wordings within 24 hours.


Where can I find more information about monthly Direct Debit? 

We offer flexible monthly premium payments where required, please contact us on 01789 761660 for further information and we will be happy to confirm various options that best suit your needs.

I have a bad claims history, how will this affect my insurance?

All insurers will review past claims history, but we recognise that incidents do happen!  When we review the insurance for a prospective client, we assess your past claims history, discuss with you the cause of the loss or damage and establish what measures are now in place. Our insurers underwrite on a portfolio basis so if you have a problem property(s), this is taken into consideration within a portfolio.


How are claims dealt with?

At Pi-Property we are very proud of our award winning in-house claims team that is rarely matched elsewhere. We have delegated claims authority provided to us by our insurer partners to handle claims on their behalf.

This enables us to take control of the whole claims process. 

  • Reducing the lifecycle of the claim
  • Minimising disruption to occupants
  • Taking out the hassle factor of the repair process.

Our experienced, knowledgeable claims team are immediately on hand to ensure a prompt efficient service for any claims that arise.


Shepherd Commercial

An independent firm of Commercial Property Consultants & Property Management Agents based in the West Midlands.

"We have the pleasure of consistently receiving a prompt, professional, first class service using Pi-Property Insurance. Every member of staff we deal with on a day to day basis is personable, approachable and prepared to assist us in any advice sought, no matter how great or small. We would have comfort in the knowledge that if we recommended the services of Pi-Property Insurance to any of our own clients, that nothing other than a quality service would be provided.”

Susan Cattell, Office Manager

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Awards and Credentials

'Insurance Broker of the Year' - UK Broker Awards


Wow! 2016 has seen us not only win 'Chartered Broker of the Year' for the third consecutive year, but we have also been named 'Insurance Broker of the Year'.

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Our knowledge and expertise in settling property insurance claims is second to none.

We believe it’s important to help our clients when they are at their most vulnerable - and aim to exceed your expectations when it comes to our claims service.

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